{"id":511,"date":"2024-04-30T12:44:42","date_gmt":"2024-04-30T12:44:42","guid":{"rendered":"https:\/\/sidekickanimalhealth.com\/faq\/"},"modified":"2024-04-30T12:44:42","modified_gmt":"2024-04-30T12:44:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/sidekickanimalhealth.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_fe9ce664 scaleUp promoStickRow height_medium width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_boxes reversed stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: center;\"><span style=\"color: #6ec595;\">Got questions about the sidekick reader?<\/span><\/h1>\n<\/div><\/div><div class=\"g-cols wpb_row addMargTop via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-html faqStickPage\">\n <div id='svg-promo'>\n<img class='promoStick' alt='sidekick Device' src='https:\/\/sidekickanimalhealth.com\/wp-content\/uploads\/2024\/06\/448193762_813544014059786_2717670694915179952_n.png' \/>\n    <\/div>\n\t\n\n\n\t\n\t<script>\n\n\n\n\t\n\t\n\t\n\t\n\t<\/script>\n<\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion remove_indents\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"ubbf\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ubbf\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How to use your <strong>side<\/strong>kick?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ubbf\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Use instructions video and images currently on the website, as well as on the IFU included in product packaging.<\/p>\n<p><a href=\"https:\/\/sidekickanimalhealth.com\/how-to\/\">HOW TO USE VIDEO<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fec0\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fec0\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How do I update my <strong>side<\/strong>kick Reader?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fec0\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li>Download the <strong>side<\/strong>kick App from the <a href=\"https:\/\/apps.apple.com\/us\/app\/sidekick-animal-health\/id6443720330\">Apple App Store<\/a> or the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.sidekickanimalhealth.app&amp;hl=en_US&amp;pli=1\">Google Play Store<\/a>.<\/li>\n<li>Once downloaded, follow the prompts onscreen to create a profile. Ensure you verify your email address.<\/li>\n<li>Check your Spam folder for the email verification<\/li>\n<li>In the app, go to \u2018Devices\u2019 on the menu bar at the bottom of your screen.<\/li>\n<li>Click on the \u2018+\u2019 on the top right corner.<\/li>\n<li>Use the power button on your reader to turn it on.<\/li>\n<li>Once your reader appears on screen, click \u2018Pair\u2019.<\/li>\n<li>Your reader is now connected and will update automatically.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r091\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r091\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What type of blood can we use on our tests?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r091\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We recommend only using fresh whole blood on your <strong>side<\/strong>kick tests as this is what we have used in our testing and Validation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a230\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a230\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Why do I need the <strong>side<\/strong>kick App?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a230\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our app is essential to ensure you are getting the maximum use out of your <strong>side<\/strong>kick. On the app you can upload and store the results of each test. You can also add notes to each of these results. All reader updates are also done through the app and will automatically start once the reader is powered on and paired to the app.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k431\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k431\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I\u2019m having trouble using my <strong>side<\/strong>kick, who do I contact?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k431\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you are having trouble with your <strong>side<\/strong>kick, please try to update it. For instructions on how to update it please click here.<\/p>\n<p>If you have updated your <strong>side<\/strong>kick, please contact us on <span><a href=\"mailto:info@sidekickanimalhealth.com\">info@sidekickanimalhealth.com<\/a><\/span>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_3005a4e8 scaleUp followUpRow height_medium width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-hwrapper valign_middle wrap align_center\" style=\"--hwrapper-gap:2rem\"><div class=\"wpb_text_column us_custom_1f257949\"><div class=\"wpb_wrapper\"><h2><strong><span style=\"color: #6ec595;\">Got questions about the <\/span><\/strong><br \/>\n<span style=\"color: #6ec595;\">sidekick App<\/span><\/h2>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_4\" href=\"https:\/\/sidekickanimalhealth.com\/sidekick-app\/\"><span class=\"w-btn-label\">APP SUPPORT<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Got questions about the sidekick reader? How to use your sidekick?Use instructions video and images currently on the website, as well as on the IFU included in product packaging. HOW TO USE VIDEO How do I update my sidekick Reader? Download the sidekick App from the Apple App Store or the Google Play Store. 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